FAQ | Angeles City Taxi

FAQ

Frequently Asked Questions

 







 

 

Still have questions? Drop us a line here.


General

Q. What is your service area?

A. Our main service area is between Manila and Angeles City, and the Pampanga area. We also basically can take you to anywhere within Luzon.

 

Q. Do your drivers speak english?

A. Yes. They speak English and Tagalog.

 

Q. Do you offer discounts?

A. Unfortunately, our rates are fixed.

 

Q. How can I contact you?

A. You may drop us a line at our contact page. Or use the chat module found on this website. We are usually available during office hours. If you have made a booking, our ground support contact information (Telephone, iMessage, Whatsapp) can be found in your booking confirmation email.

 

Q. Do your drivers make stops? Or pickup other customers along the way?

A. No. Our drivers are trained not to make any stops (or pickup other customers). If they need to stop to refuel, they are also instructed to get your permission first.

 

Q. Can I ask your driver to make a stop along the way?

A. Yes, as long as it is along the way. If you need to use a rest-room or get food/water, you may ask our driver to stop at designated rest-stops. If you need to make mutliple stops (that are on or out of the way), please let us know and we will quote you accordingly.

 

Q. What about tips and gratuities?

A. It is not required however it is up to you.

 

Q. Can I smoke in your vehicles?

A. Unfortunately, no. However, you may ask our driver to stop at adesignated rest-stops if you really need a puff.

 

Q. How safe will I be?

A. You can be assured that our service is safe and reliable. On a daily basis, we provide tourist and locals alike, airport transfer services between the airport and their destination all over the country.  We strive to provide a premium service to foreigners and expatriates visiting the Philippines. Thus our clientele's safety is very important to us. Check out what our customers have said about us.

 

Q. Are your rates all-inclusive?

A. Yes. Our rates include fuel, toll, and taxes. There are no hidden charges. However, do note that there is a PHP 300 surcharge to or from the hotels in the Clark Freeport Zone. Hotels in this are include Widus Hotel and Casino, Quest Hotel & Conference Center, Mimosa Hilltop Clark & Fontana Leisure Parks.

 

Q. I’ve booked a drop-off at Manila (or Manila airport) and my family member (or friend) would like to ride along to see me off, is that possible?

A. Yes. However, there is a charge of P400 for each family member or friend.

 

Q. Delays or damages caused by traffic conditions, road closures, accidents, weather conditions and unforeseable circumstances.

A. We will try our best to get you to your destination in a safe and timely manner. Please note that by making a reservation/booking or payment for a trip with us, that you agree to not hold us liable for any losses or damages suffered from any delays caused by traffic conditions, road closures, accidents, weather conditions and unforeseable circumstances. You also agree to indemnify and hold Angeles City Taxi and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with your use of the services or goods obtained through your use of the services.

Traffic conditions in the Philippines are very unpredictable and erratic. Manila's traffic has been known to be one of the worst in the world. If you are catching a flight at the airport, we suggest you buffer sufficient time for getting to the airport and also to check in. If you are unsure of how much time is required, please do consult us and we can help you with an estimate. 


Bookings and Reservations

Q. How do I make a booking?

A. Just head over to our reservation page. If your trip is within our common fixed routes, you may proceed to make a booking. Otherwise, you will be redirect to a page to request for a quotation for your trip. We usually get back to you with a quote within 6 hours.

 

Q. I can’t seem to make a booking on your system, can you help?

A. Yes. Contact us using the chat module or via our contact page.

 

Q. What is my booking reference number?

A. Your booking reference number is the 12 character code found on your confirmation email. It is formatted as XXXX-XXXX-XXXX.

 

Q. What is the cut-off time for a booking?

A. The cut-off time is 12 hours prior to your pick-up time. (via the website)

 

Q. Can I reschedule the pick-up time and location after making a booking? 

A. Yes. As long as its 24 hours prior to your pick-up time. Please contact us or reply to your booking confirmation email with details of your new pick-up time or location. There's no charge for rescheduling.

 

Q. Can I cancel my booking?

A. Yes. As long as its 24 hours prior to your pick-up time. Please contact us or reply to your booking confirmation email informing us of your cancellation. If you do not contact us regarding your cancellation, you will still be liable for the full payment.

 

Q. Credit/Debit Card Refunds

A. If you have paid via credit or debit card and you cancelled your booking at 24 hours prior to your pick-up time, we will provide a full refund (less PayPal's fixed fee of USD 0.30). It normally takes 3-5 days for the refund however it may take up to 30 days depending on the card company involved. Please visit PayPal refunds page for more information. 

 

Q. No-shows or abandonement of bookings

A. If you do not cancel your reservation/booking by contacting us 24 hours prior to your pickup time, please note that you will be still responsible for full payment of your booking if:-

  • You do not show up at your pickup location at the confirmed pickup time.
  • You abandon the booking/reservation without informing us
  • You chose to use another form of transportation or a different taxi
  • We are unable to contact you within 2 hours of your confirmed pickup time or if you do not contact us

If you have placed security deposit, it will be forfeited.

 

Q. Last minute bookings (less than 12 hours notice)

A. We accept last minute bookings only on the following conditions with no exceptions:-

  • There is at least 3 hours lead time prior to the pickup time.
  • You must be contactable via a local phone number. (Philippines number)
  • Payment made in full by credit/debit card prior to the confirmation of the booking or a placement of the security deposit

 

Q. Are there any upfront/advance payments for bookings?

A. For most routes there are no upfront or advance payments required to make a booking.

However, for certain routes, we will require advance payment or security deposits in order to confirm the bookings.

 

Q. Can I make a reservation over the phone?

A. Unfortunately no. We don't take bookings over the phone or via the drivers. We only take bookings online via our website, email or any of our online channels including Facebook, iMessage and Whatsapp. The reason we do this is to minimize errors in the booking.

 

Q. Why is your reservation / messaging number a Thailand number (+66)?

A. Our main reservation number begins with a +66 number which is the country code for Thailand. The reason for this is because our SMS, iMessage and Whatsapp messaging is interaged into our reservation system which automatically sends out booking confirmations and reminders to your mobile phone. As we have customers arriving from all over the world, we have found the Thai SMS and messaging gateway to be the most efficient and reliable to do this.


Confirmations

Q. Is my booking automatically confirmed?

A. No, you will need to reply to our email which is sent to you right after you made the booking. If we don’t hear from you, we won’t be able to reserve a vehicle and driver for you. If you did not get that email, do check your SPAM or Junk mailbox.

 

Q. Can i book my return trip?

A. Yes, you can. Upon confirmation of your inbound booking, we will automatically help you book your return trip. Your return trip will have a separate booking reference number.


At the Airport

Q. What if i need ground support or need to contact your driver after my flight has landed?

A. You can find the contact numbers of our ground co-ordinator in your confirmation email. We can be reached on Apple’s iMessage, Whatsapp, SMS and regular phone calls.

 

Q. Where do i meet your driver?

A. You can find the information on where to meet our driver in your confirmation email. He will be holding a sign with your name on it at the designated waiting area.

 

Q. What if my flight is delayed?

A. Your booking for an airport pickup includes 1 hour free wait time. If your flight is delayed, we will track your arrival time and will adjust your pickup time accordingly. If there is a very long delay and the driver is not able to wait, we will contact you to work out an alternative solution. If we are unable to contact you within 2 hours of your confirmed pickup time or if you do not contact us, it will be considered a no-show and our driver will leave.


At the hotel

Q. Where do I meet your driver?

A. Our driver will meet you at the lobby of your hotel. If you are not there, he will have the front desk give you a buzz.


Vehicles

Q. What vehicles do you use?

A. All our vehicles are passenger vehicles. Our fleet consist of sedan cars, MPVs, and passenger vans. You learn more about our fleet here.

 

Q. Are you vehicles safe?

A. Yes. All our vehicles are regularly inspected and well maintained. (and constantly cleaned!)


Payments

Q. What forms of payments do you take?

A. We accept the following modes of payment:

  • Cash (in Philippines Peso)
  • Credit Card (in US Dollars)
  • Bank Transfers (in US Dollars)

For more details regarding payment, please visit our payment page.

 

Q. If I am paying cash, when do I pay you?

A. Our driver will collect payment at the end of the trip.

 

Q. Are there any hidden fees or surcharges?

A. Our rates include fuel, toll, and taxes. There are no hidden charges. However, do note that there is a PHP 300 surcharge to or from the hotels in the Clark Freeport Zone. Hotels in this are include Widus Hotel and Casino, Quest Hotel & Conference Center, Mimosa Hilltop Clark & Fontana Leisure Parks.

 


Thank you so much! Perfect service from A to Z. - Jos B, France. 6 July 2018.

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